• How to connect Seren via ethernet (Recommended)

  • How to connect Seren via WiFi

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How long will it take to charge my car?

It depends on the battery size in your car and the power of your charge point. Typically plug-in hybrids (e.g. Golf GTE, Prius) charge at a rate of 3.7kW, fully charging within 3 hours. Fully electric cars (e.g. Tesla) can charge at 7.4kW on a single phase supply but have a much bigger battery, a 75kWh Tesla Model S would take 10 hours to fully charge. A 3.7kW charge charges at a rate of approximately 12mph, a 7.4kW charge would charge at a rate of approximately 24mph.

Do different evs require different chargers?

There are two standard connectors which different models of EV use (Type 1 and Type 2), the market is moving to using Type 2 as standard but charge points are available in either and there are also Type 1 to Type 2 adaptor cables.

How many years warranty does Seren have?

Seren has a 3 year warranty

What car brands is Seren compatible with? Will Seren work with any electric car brand? What about Hybrids?

Seren will work with all electric car brands including hybrids

Who can install the Seren EV Charger?

Installation of an EV charger must be carried out by a suitably qualified electrician. We recommend you contact a OZEV approved installer.

Is Seren safe to be installed outside?

Yes, Seren benefits from IP55 and IK10 ratings protecting it against extreme weather and challenging environments.

Do I have to use the Seren app to control my charger?

The Seren app offers additional smart control of your EV charger, however it can also be controlled manually.

What additional functionality can the Seren app offer me?

The Seren app has additional security, scheduling, indicator light customisation, charging records and monitoring functions

How do I upgrade the software on my Seren app and charger?

The Seren app software and the Seren charger firmware will be pushed automatically when there is an update. You will have to accept the update in the app for it to be delivered automatically. It is recommended to accept updates as they contain new and improved features

Is the Seren app compatible with Amazon Alexa, and Google Home etc?

Seren is not compatible with smart home assistants at this time

What is Randomised Delay?

This is a function required by the UK Electric Vehicles (Smart Charge Points) Regulations 2021. When a charge begins, a randomly generated delay between 0s and 600s is added. This is to prevent grid-wide demand spikes when electricity tariffs are cheapest.